Cancellation & Refund Policy

Clear, fair rules for cancelling a project and getting your money back.

Effective Date: 3 August 2026  β€’  Last Updated: 3 August 2026

1. Overview

This Cancellation & Refund Policy applies to all services purchased from Starwebx Technologies Private Limited ("Starwebx", "we", "us"), including website and application development, e-commerce solutions, digital marketing, SEO services, and software products, whether ordered through starwebx.in or agreed directly with our team. It forms part of our Terms of Service.

All our services are delivered electronically β€” there is no physical shipping. Payments are processed securely by third-party processors such as Stripe and other authorised payment gateways.

2. How to Cancel

To cancel a project or service, email us at support@starwebx.in from your registered email address, with your invoice or order reference. Cancellation takes effect from the date we receive your written request. You may also call us at +91 92041 42817 (Mon–Sat, 10:00 AM – 7:00 PM IST), but a written confirmation is required to process the cancellation.

3. Project-Based Services (Websites, Apps, E-commerce)

  • Cancellation before work begins: You receive a full refund of all amounts paid, less any non-recoverable payment-processing fees charged by the payment gateway.
  • Cancellation after work begins: Fees for work already completed β€” calculated proportionately against the agreed milestones in your proposal or quotation β€” are non-refundable. Any balance paid for work not yet started will be refunded.
  • Completed and delivered milestones: Fees for deliverables that have been completed and delivered to you are non-refundable.
  • Third-party costs: Amounts already spent on your behalf for domains, hosting, licences, plugins, or advertising budgets are non-refundable once purchased, as these are paid to third parties.

4. Recurring & Subscription Services (Maintenance, Marketing Retainers, SEO)

  • You may cancel a recurring service at any time by written notice. Cancellation takes effect at the end of the current billing period.
  • Fees already paid for the current billing period are non-refundable, but you will continue to receive the service until the period ends.
  • No further charges will be made after cancellation takes effect.

5. If We Fail to Deliver

If Starwebx is unable to deliver the agreed services for reasons attributable to us β€” and we cannot remedy this within a reasonable time after you notify us β€” you are entitled to a refund of the undelivered portion of the services you have paid for.

6. Refund Processing

  • Refund requests are reviewed and responded to within 3 business days.
  • Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.
  • Refunds are made in the same currency as the original payment. Any variation due to exchange-rate movement or gateway conversion charges is beyond our control.
  • We do not charge any fee for processing a refund.

7. Non-Refundable Situations

  • Change of mind after deliverables have been completed and delivered.
  • Delays caused by the Client (late content, feedback or approvals) β€” timelines extend, but fees are not refunded.
  • Third-party purchases made on your behalf (domains, hosting, licences, ad spend).
  • Services already rendered in full.

8. Disputes

If you disagree with a refund decision, write to info@starwebx.in and we will review the matter at a senior level within 7 business days. We aim to resolve every concern amicably before any formal dispute. This Policy is governed by the laws of India, with courts at Bhagalpur, Bihar having jurisdiction, as set out in our Terms of Service.

9. Contact Us

Starwebx Technologies Private Limited
Quaziwalichak, Bhagalpur, Bihar, India
Email: support@starwebx.in / info@starwebx.in
Phone: +91 92041 42817
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

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